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Hello hockey friends and families around the world, and welcome to another edition of our kids play hockey, powered by NHL Sense Arena.
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I'm Leo Elias, with Mike Benelli and Kristi Cashano Burns, and our guest today has been with the Chicago Blackhawks organization since 2020 and is the president of business operations, where she has many responsibilities, but my favorite description of her role, which I think summed it up, is to advance the fan experience, and that is something her team is clearly succeeding at.
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With that said, we should note that Jamie's qualifications and experience are off the chart, and there are too many to list, but let's list a few.
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In 2015, jamie was named one of the sports business journals women's game changers, and she was also named to their 40 under 40 list in 2016.
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In 2019, she was named one of the SPJ's sports power players of the year, and the following year she was recognized by venues now as an industry all star, but those of you that work in the broadcasting and sports world, those are very prestigious honors.
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Sports also runs in the family.
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Her husband, colin, is the executive vice president, sales and marketing and chief commercial officer for the Chicago Cubs, and the two have five children Avery, blake, drew, maddie and Nolan and their family doesn't end there.
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They served as a billet family for several young hockey players over the years, many whom have gone on to the NHL.
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We are speaking to a hockey game changer today.
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Jamie Faulkner, welcome to, our kids play hockey.
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Thanks for having me.
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Oh, that was good.
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Yeah, no, it's our pleasure to have you.
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I love reading intros like that.
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I love bringing people that are not just trailblazers but impactful in the game, and I know that our audience loves it too.
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And I want to start right there on that impact, jamie, you know, one of the coolest things the Blackhawks have introduced this year is this best game ever event, or I should say, events throughout the season, and we speak all the time on this show about the importance of creating that environment, a welcoming environment, an environment for hockey that anyone can jump into, and you've done it.
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So tell us about how this came to be and then how it may differ from other NHL team events.
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So we have a really special atmosphere here, just in general for Blackhawks games.
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I think you hear our players say that a lot.
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Our fans love it.
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It's the place to be in the wintertime.
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So in Chicago, if the place to be in the summertime is Wrigley Field, the place to be in the wintertime is at the United Center watching the Blackhawks, and so we already have a great environment.
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It's not so great for kids and I'm obviously a hockey mom.
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I have littles at home, so Maddie and Nolan are eight and six, so even in one of them plays hockey.
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But even in trying to as every parent knows, trying to bring kids to games, having them stay engaged when all they want to do is run around eat food, what we want to do is create fans out of them.
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Right, if that's your we have.
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Also, I would say, part of what makes our environment special is we have all these traditions that have been passed down from family to family to family.
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If we're going to put an effort into bringing new fans into the Blackhawks family, how do we start to teach those traditions to the younger kids coming into?
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So we looked at it as a way of how do we change the game so we stay core to who we are.
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If you're not coming with kids, you're still having a great time.
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We start to build fandom with these new little ones that are walking through the door, but also teach some of the traditions about the Blackhawks and the game of hockey, so that they're engaged as much as we can keep them engaged.
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No, I love that.
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Like I said, every community, every team is a little different.
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We're going to get into it a little later With the Blackhawks being an original six franchise.
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There's a lot of history there, there's a lot of tradition there that you can't disrupt the traditionalist fan base.
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I shouldn't say disrupt, it's not the right word, but you don't want to make them angry for whatever reason.
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You have to build new fans.
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But you've also taken this initiative beyond just the best game ever.
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You're doing animated games.
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You've also I've got a list of things there that you guys are doing You're trying to make a commitment to the state of Illinois to grow the game as well.
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Maybe dive into that as well, because I don't think people understand how much of an undertaking it is.
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Well, I hate to do an animated thing, but to expand into a state and make sure that hockey rings indoor, outdoor or popping up and that kids feel welcome to come.
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How are you pushing that forward?
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Yeah, when I started working for the Blackhawks.
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Well, even when I was not working for the Blackhawks, I lived in Chicago, I was hockey mom, so we were a bill of parent, as you had mentioned, I one of my sons well, both my sons played hockey, one more seriously than the other.
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The Blackhawks weren't that involved in hockey.
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They weren't involved.
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I didn't feel like they were as involved as they should be in growing the game in the state of Illinois, providing opportunities for kids to become fans of the Blackhawks.
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So I was really passionate about that when I came and started in this role.
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We believe we have an obligation as the NHL club here in our market and in the Midwest quite honestly to influence hockey in a very positive way.
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In order for us to be able to do that, we want to make sure that kids and their very first touch of the ice or exposure to the Blackhawks is a good one.
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We want to make sure that their last exposure on the ice whether you're graduating out of high school for those that are lucky enough to continue on that's great, but most kids stop playing when they go to college.
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But they still stay in love with the game.
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But we want to make sure that experience is really good and then start to work our way into the middle.
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And so in order to do that, we said, well, we've got to attack every part of the ecosystem.
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We can't just do right by the players and the families.
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In order for us to grow the game, in order for amateur hockey to work, we've got to have safe locker rooms.
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We've got to have great coaches.
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We have to have enough referees.
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We have to have rings that can stay afloat and actually operate profitably.
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We need to have great associations.
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We need to have a great governing body.
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So we looked at the whole ecosystem and said how do we start to get involved with every piece of that?
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And then also, what do we have to offer outside of that?
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So we wanted there to be tons of front doors where people could come and access Blackhawks hockey or hockey in general.
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So we actually built.
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The funny thing is, for us here at the Blackhawks, most of our business strategies it's like a five-year rolling strategy.
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So every year we add the fifth year on.
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For us with amateur hockey, we actually looked at it like a 10-year strategy.
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It's going to take a long time to change the footprint here.
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That's how committed we are.
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We are investing in a 10-year plan to try to grow the game, fix the game here in the Midwest, because we know it's important to our future fan base.
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But it's also like again what I said earlier it's an obligation.
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We have an obligation as the NHL club to do that.
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So we've attacked everything from best day ever, which we do five times a year here at the United Center, to how do we actually partner up with AHA, the governing body, to partnering up with everybody within that ecosystem.
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And then also you mentioned the animated game, like what things aren't happening today that we can add in that may generate a new fan.
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So we've taken everything, flipped it upside down and said how do we get involved?
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What's the right thing to do?
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But backing that is pretty serious investment.
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We've built out a whole group within the Blackhawks that that's their job.
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They wake up every single day thinking how do I grow the game of hockey, how do I get Generation Z involved, how do I get the next generation Alpha involved and how do we do it in the right way?
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So we're looking at everything.
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Yeah, it's a 10 year plan.
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Where are you at and how far have you come?
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so far?
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Yeah, so we're.
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I would say we're year two into that plan.
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So things that exist today that didn't happen before.
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So if you think just about our game we talked about the best day ever we now have a consistent product that parents can rely on and it's working on our best day.
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What we heard our parents say related to that was we want to bring our kids, we need to bring them on the weekends and we need earlier start times.
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So we worked really hard to not only create a game that was interesting for littles and kids under the age of 12 or 14, but also it had to be at the right time.
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We had to make it easy for a parent to be able to make the choice to come.
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We have to work with the league on that, and the league was fantastic about working with us on getting the ability to have those weekend dates with earlier start times, and it works.
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If you come into one of our best day ever games, at least 4,000 of our fans are kids.
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That's awesome, I mean, you can hear some energy is different.
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So we're seeing the impact of that.
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Other things we're doing is, when I talk about, like getting involved with kids, their first touch of the ice, building out our little Blackhawks program, which a lot of clubs have, which is the program that the NHL is very involved in, which gives you free hockey equipment to sign up.
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But what we're learning and I think any of you guys who've coached or played or parent of hockey players that's not enough.
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You need to get on the ice multiple times before you're ready to path into might hockey.
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And so we're stretching that program to say like, hey, can you repeat that program, Can you run it?
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Can you do three sessions of little Blackhawks before you're ready to go into some type of might program or some type of house program?
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So we're building that out, but we're also looking at pathing that right.
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So we're building an actual path.
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We want you to try hockey for free, then enroll in a program and then path into something.
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Because I think one of the things that we learned was there's a lot of great programs but you're one and done.
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You don't know what to do next.
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Like you have no idea when do I go next?
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And there's big gaps in those paths.
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So I do some type of free program, whether that's learn to skate or learn to play, and then the next ask is you need to join a program that's $3,000, four times a week on the ice.
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Like I love hockey, I don't even want to do that with my kids Six, seven and eight.
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So really creating pathing that takes you from your start all the way to the end, with our focus on high school hockey.
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So one of the other things we've introduced is what we call our high school rivalry series.
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You're taking rivals, these high schools that play each other, and we're highlighting those games.
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We're getting super involved in the state championship.
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So we're building out these program elements along the way that allow us to get involved, build relationships with this community across the board.
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So almost everything is new that we're doing, or we're just putting it on, you know, putting some jet fuel behind it.
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Yeah.
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I can see how your input, meena Hockey Mom, is super valuable.
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I mean, how much did you go to the fans directly and and say, hey, what do you want from us?
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What do you listen to the fans?
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Is that really critical to your success?
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You have to.
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Yeah, you have to.
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I think part of our success in anything that we do is listening to the fans.
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I mean, we, we are the caretakers of this franchise.
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The franchise is owned by the fan base, and so if you walk into that with the fan first, everything else takes care of itself.
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And when we think about our hockey families, listening to what's important to them is driving some of the changes that we're making in the program.
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But we also have to like be in the ranks, right?
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So it's one thing to be like we're going to survey you and we're going to do a full group.
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Are we actually in the community?
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Are we of the community?
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We're showing up at the rings on Saturday and Sunday mornings.
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Are we walking the journey with these parents, these coaches, the refs?
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Again, we're.
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We're trying to look at the full ecosystem.
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In order for us to do really well, we have to understand like, what's it like to be a ref here?
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We're getting here.
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There's not enough.
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You're getting yelled at by parents, right.
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How do we empower you?
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How do we have the right coaches?
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So like, we're in it.
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So we're listening, but we're also.
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We have that team Ask.
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Their job is to be in it every single day Wow.
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That's such a great formula.
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I wish more communities would do this, Jamie let's, let's talk.
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You're in a great area to talk to these parents right directly here and I think when you're speaking to organizations and we know your, we know your area very well you know from a USA hockey perspective and from just a youth hockey world of having great, great youth hockey programs I mean, some of the best programs in the country you know come out of Chicago and are really killing it right at the at the AAA levels.
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But maybe speak to the parent that that is going from this bottled necked learn to play.
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You know rookie league type thing at the NHL does, which brings hundreds and hundreds of kids in and then the next year they go to their local rank and there's two squirt teams and you're like, ok, we went from, we have 140 kids and now you're telling me I have to call it down to 30.
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And the bottom line is it does cost money to play hockey.
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But maybe talk about how you in the Chicago and the NHL really help supplement that and build it into your 10-year plan in this case, that you can wait a year or two or three years and not make a profit.
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But the rinks have to make profits.
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The rinks have to stay open.
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They're not there to help Chicago sell tickets.
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They're there to keep their doors open.
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So maybe talk a little bit about what that infrastructure looks like so that rinks can feel really confident in the NHL clubs that listen, if you go on this journey with us, we're going to keep your dollars in your rink, we're going to keep your kids playing long term, because I would imagine that and I look at this probably a little differently A rec kid actually has more disposable income than a travel AAA family because they're not spending their money on AAA hockey.
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They could go to more greatest day ever events, and so maybe talk about that a little bit.
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For a parent that says, oh, in my community, the only step for me is to get roped in, and that's why we're on this podcast.
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Right, we love hockey, they love hockey, the kids love hockey, the parents love hockey.
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And they say, oh, but, by the way, now your whole life has to revolve around hockey and the reason you loved it is because maybe it didn't.
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I mean, I think part of what we're trying to do is get rid of this false narrative that you have to decide at six years old whether you're going to play hockey or not.
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And that the only way to play hockey is to be on the ice three, four or five days a week.
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So I think there's two things.
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One is how do we not leave these kids when they step on?
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We've got to be honest about the fact that it does take a while to learn the sport, just like any sport, and we need to create more of an opportunity for people to do that and not be so quick to path them up.
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The reason they're trying to path them up is they want the dollars.
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Listen, I just dealt with the situation.
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I have a six-year-old.
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He's playing house mites.
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He technically he's a 2017.
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He could go house mite next year or he could go travel mite next year.
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So we're faced with the decision.
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As a hockey parent, I know what's better for him is getting as many touches of on the ice and touches of the puck as possible, not sitting on the bench watching a full ice game play Like that's not going to help him develop and he's not going to have a lot of fun.
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But that's not the narrative.
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The narrative is if you don't play spring travel, you're not going to get on the mites, and so that is fear.
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There's a lot of fear, and so parents who aren't committed to hockey are like forget this, I'm going to go stick with soccer and baseball and do other things.
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I think the other thing, too is most of the other sports have community-based sports where you can go serious but you can also do rec play.
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You can practice one day a week, play a game while you're playing all your other sports.
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Hockey doesn't have that option either.
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So what we're trying to do is one change the narrative of you're not going to be left behind and if somebody's selling you that, you better take their name down, because you probably don't want to play for them down the road, because they don't have your child's best interest in mind.
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Two is how do we help these clubs and these rinks create programs that are community-based, where you can still if you still love hockey but you love baseball more or something's going on in that spring year and you can't commit you still can stay on the ice and play one day a week or two days a week until you're ready to commit down the road, or maybe that's all you ever do, but that should be OK, that should be good enough.
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So there's a lot of gaps, but I mean honestly, it's changing the narrative with these hockey clubs.
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It's holding coaches and clubs and club presidents accountable.
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The rinks aren't the problem.
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The hockey clubs are the problem.
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But how do you and I think for you you have the ability and just so people that are listening can understand the context here, the Blackhawks, like a lot of NHL clubs, have the ability to buy ice on Saturday morning from 9 to 11.
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And then tell a rink owner we're going to do every?
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To me it's crazy.
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We're on the East Coast here, so we do a lot of work with the Rangers and the Islanders and the Devils and I look at these rinks saying I don't understand why that $600 an hour isn't the same as the $600 you're getting from the other families, matter of fact, and the NHL club is putting maybe 100 more kids on the ice and managing it better for the long-term success of you.
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You, the organization that needs these kids later on and I always look at it from a point of view is listen.
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The Blackhawks should be selfish and say we want every kid wearing a Conor Bredar jersey and we want every kid being in a Blackhawk uniform.
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We want kids going to baseball practice wearing their Blackhawk hat.
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But I think us as parents should embrace the selfishness and say listen, they're funding this.
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I mean, whatever your budget is $4 or $5 million a year on building these rinks, building these programs, doing referee education, doing coaching education, giving parents the ability to say there is a time and a place to go all in.
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But most of us the majority, like I, actually just had a funny.
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I was having a conversation on the weekend.
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One of the guys I was having a conversation with is a graduate of the Chicago Mission program so a real high-level hockey and saying, man, I remember growing up I could play, travel hockey and still go to my rec hockey.
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I can still play with my friends and I never felt like, oh, they're the kids that are like something's wrong with them because they don't play hockey every day.
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So I think what you guys are doing with the NHL side is really so refreshing.
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But it's staying power right.
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It's like my god, can we do this for 10 years?
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It's hard for a parent of a six-year-old right now to see that vision right.
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So they get scared that.
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Well, it's not really my kid that's going to benefit from this.
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But I think the efforts of what you've done and the numbers and Lee we talked about I forget one of the guests we had on just about the amount of players that have fallen under the NHL umbrella and you'll get the statistics from a Matt Hur or something like that and say we're introducing hockey to literally thousands and thousands and thousands of more kids.
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Now we have to find a way to keep them if we love to support.
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I'll say this to both of you and you specifically, jamie, like the shared narrative.
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I'll never phrase that.
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What should be the shared narrative between the hockey organizations and NHL organizations, from kind of let's just say, 12 U Down just to give it a bracket right now, is falling in love with the game, and again, we're recording this in mid-March.
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I've had multiple conversations with parents about, well, what if he doesn't make the AA team next year?
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And I'm like that's just not where your focus should be right now.
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Your focus should be development, finding the team where they're going to learn the most and, above all and I've had to say this making sure your kid loves the game.
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And it's a shared vision, obviously for multiple reasons.
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One is your kid's not going to play past 18.
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If they hate this, they won't play past 15.
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From a shared vision NHL club to youth organization the more the kid loves the game, the more everybody wins later on.
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We don't have to explain that too much.
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Right, you're going to be a lifelong fan.
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I think people falsely assume like, oh well, he loves the game at six or he's going to love the game forever.
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That is not always true.
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I have seen kids and it's horrible watching a 16, 17, 18-year-old burnout with plenty of talent, just because no one's ever asked them.
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Do you want to do this?
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So the narrative that I'd like to see is changed and youth organizations can do this.
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They will say that they can't because if they don't have competitive teams at AA, no one's going to show up.
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I don't believe this.
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I think it just takes the guts of an organization to say you know what Our organization, from this age down, is all about love of the game and development, so that when your kid is 16 years old, if they have the talent, they can go in the direction of the Chicago mission or they can play in a rec league at 16.
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That is fun and competitive and keeps them in love with the game.
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I don't buy in a nut-sick way.
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Parents, doesn't it?
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Nuts of these parents see that Like they're in the rink.
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All these adult males and females are playing hockey.
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There's one Chicago Blackhawk team and there's 9,000 adult league teams Like so there is rec hockey.
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So what's crazy to me is like we are giving the rec hockey just to the adults.
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Why aren't we giving rec hockey to a 16, 17-year-old?
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It's just, there could be one club, I get it, but the rest of us are rec and maybe that's a bad and maybe that's where we got to change the name right.
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It's not rec hockey, it's just.
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It's sane hockey, it's hockey that you should be able to do.
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And it's so frustrating for me because I see you never hear AYSO soccer players like, oh my god, I wish I could travel four hours to go play another group of six-year-olds.